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FAQs


How do I sign up for the UltraONE program?

To sign up for the UltraONE program, click here. You can also sign up by downloading the TruckSmart app or visit the UltraONE kiosk at any location.

What benefits do I receive by being a member?

Members can redeem UltraONE points for showers, Reserve-It! parking, dine-in and quick service meals, merchandise, truck maintenance and tires. Members can also download our Voted Best TruckSmart app, store fuel receipts, receive a birthday gift and redeem special offers.

How do I earn?

Members earn in two ways – Points and UltraCredits.
Members earn points by:

  1. Fueling. New members start by earning one point per gallon of diesel fuel or DEF purchases. Then, the more gallons they purchase in one month, the higher GEAR they achieve for the next month. Point multipliers increase for each GEAR level achieved.
  2. Purchasing Reserve-It! parking. Members will earn one point per $1 spent.
  3. Purchasing truck maintenance, repair and tire* purchases. Members will earn one point per $1 spent. *Some restrictions apply.

Members earn UltraCredits by:
Purchasing a diesel and/or DEF fill of 60 gallons or more. Members will be able to redeem their UltraCredits for a shower. Members who fuel 1,500 or more gallons the prior month will be able to redeem their UltraCredits for a shower, a one-day Standard Reserve-It! parking spot or a meal up to $14 at one of our TA Delis, dine-in or quick-serve restaurants.

How many UltraONE points can I earn?

Up to15,000 UltraONE points that can be earned per month for diesel and DEF purchases. Members can earn unlimited points on TA Truck Service purchases. There is no limit to the number of UltraONE points that can be redeemed per day.

Is there a limit on fueling transactions?

UltraONE members can earn points on up to two fueling transactions per day.

How do I know what GEAR I am in?

Depending upon how many gallons fueled in one month, members qualify for a GEAR level. Higher GEAR levels reward at a higher number of points per gallon. Members can check their GEAR level any time at any UltraONE Reward Center kiosk, on the TruckSmart app or by logging in here.

How do I know if I have any UltraCredits?

You can check your account for UltraCredits any time at UltraONE kiosks at any TA, Petro or TA Express location, on the TruckSmart app or by logging in here.

Can I check my GEAR level and UltraCredits on an app?

Yes! The TruckSmart app lets you check your UltraONE Gear level, see how many UltraCredits you’ve earned, reserve a parking spot, get a spot in a TA Truck Service bay, and so much more. Available on iPhone and Android, download the TruckSmart app today from Apple® App Store or in the Google® Play Store

How many UltraCredits can I earn and use per day?

Standard members can earn up to one UltraCredit per day and Platinum members can now earn up to two UltraCredits per day, as part of their status. All members can redeem up to two UltraCredits per calendar day.

Do UltraCredits expire?

Yes, UltraCredits expire after seven days for first through third GEAR level members and after ten days for fourth GEAR, MAX Gear and Platinum members.

How can I see how many points I have?

UltraONE members can visit the Balances page on the TruckSmart app, the balances page on the UltraONE kiosk or contact TA’s Customer Service team at their convenience to inquire about their point and UltraCredit balance.

What can I use my points on?

Points are redeemable in store, restaurant and TA Truck Service and for showers, WiFi or parking, while UltraCredits can be redeemed for showers, meals or parking, dependent on the member's Gear level.

Can UltraONE members use UltraONE points or UltraCredits to pay for parking?

Yes! One of the biggest advantages of UltraONE is the flexibility in redeeming UltraCredits. Gear 4 and Max Gear members can use UltraCredits for reserved parking, showers or for a meal up to $14. UltraONE points can be used by all members to pay for reserved parking, showers or towards a meal.

Can I share UltraONE cards?

It is against program rules to share cards. Each driver must have their own UltraONE account. This includes but is not limited to team drivers - including legally married couples. Sharing or transferring cards will result in termination of the account, and all points and UltraCredits will be forfeited.

How do I reach Platinum status in the UltraONE program?

Once drivers reach 20,000 qualifying points, they are considered an UltraONE Platinum Member. Qualifying points include one point per gallon and one point per $1 spent in TA Truck Service. Platinum members receive a complimentary birthday meal, a complimentary beverage with a 75-gallon fill up and two points for every $1 spent on TA Truck Service (oil changes, tires, maintenance, repairs, etc.)

What are the benefits of being a Platinum member?

The UltraONE program was designed to reward our most loyal customers. Platinum members can now earn two UltraCredits per day. UltraCredits will expire on a rolling 10-day schedule. Platinum members also receive a free birthday meal, free beverage with a 75-gallon diesel purchase, free check cashing and fax service, and 2x points for every $1 spent on on qualifying TA Truck Service.


 
 
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