Using the App with UltraONE
How do I get the most out of the TruckSmart mobile app?
To utilize the full functionality of the app, three things need to be set up correctly:
- Turn on Location Services – To give you the best app experience, turn on Location Services in your phone settings. When you are prompted the first time you launch the app, select allow.
- Allow Notifications (iOS only) – To ensure you don’t miss any important notifications like shower availability, truck service queue placement and more, turn on Notifications in your phone settings. When you are prompted the first time you launch the app, select allow this feature to receive notifications.
- UltraONE Account Setup – Login or create an UltraONE account to view and manage your UltraONE account information. If you need assistance, please contact App Support at email@example.com.
How do I download the TruckSmart app?
Since updating TruckSmart, the app isn't working. How can I get the app to open?
If you're using an Android device, you will need to delete and reinstall the app if you have the old version.
Do I have to accept the Terms and Conditions?
Yes, you must read and accept the Terms and Conditions to use the TruckSmart app.
Who can I contact with questions related to TruckSmart?
Customers requiring assistance with the app can email firstname.lastname@example.org.
I’m an UltraONE member but cannot remember my account number. How can I login to TruckSmart?
You only need your UltraONE account number and PIN the first time you log in. If you cannot recall your account information, please contact App Support at email@example.com.
TruckSmart is asking me for a username and password when I try logging in, but I’m already an UltraONE member. Why?
To create a more secure login process, existing and new UltraONE members will login to TruckSmart only using email address and password not UltraONE number and PIN.
I’m not an UltraONE member. Can I create an account from the TruckSmart app?
Yes, you can now create an UltraONE loyalty account right from TruckSmart. Your account credentials will be created instantly so you can immediately start earning points on fuel and shop transactions.
What’s the difference between Sign Up and Become a Member on the home screen?
Sign In is for active UltraONE members. If you have an active UltraONE account, select the Sign In button. If you do not have an UltraONE account, select Become a Member to create an account.
I don’t have an email address. Do I need one to use TruckSmart?
Yes, you need an email address to login to TruckSmart. Most email addresses can be setup for free, and we will use your email address to validate your identity at the time of login.
Why do I have to validate my email address with a passcode?
To ensure a more secure login experience and to authenticate unique UltraONE accounts, TruckSmart requires a unique, validated and active email address. This email will be linked to your UltraONE account.
I’m locked out of TruckSmart. How can I login?
For your security, TruckSmart will only allow a certain number of login attempts. If you exceed the number of attempts without successfully logging in you will be locked out of TruckSmart. If you are locked out, please contact App Support at firstname.lastname@example.org or contacting Customer Service.
I forgot my TruckSmart password. Can I retrieve it myself?
Yes! Select “Forgot Password” and follow the prompts to send an email address to your validated email account with login instructions.
Can I view my UltraONE transaction history in TruckSmart?
Yes. TruckSmart shows the last three transactions completed using your UltraONE account. Receipts/transaction information can also be found on the UltraONE kiosk and at www.TA-Petro.com/UltraONE.
Can I view my UltraONE account balances in TruckSmart?
Yes, you can view your UltraONE points and shower credit/UltraCredit balances in TruckSmart.
Can I manage my personal information in TruckSmart?
Yes, you have the ability to manage your UltraONE account information by going to Settings then Base Profile. Additionally, you can manage your Professional Profile, Vehicle Profile, Payment Information and Notifications in the Settings page of TruckSmart.
Site Search on TruckSmart
Why is there a limited number of site locations displaying in the Sites screen in TruckSmart?
The default radius for site search is 50 miles from your current location. The radius can be expanded to 100 miles or any to view more sites near you.
Can I call the sites directly from TruckSmart?
Yes. On the site details page for each location there is the option to call the site directly.
Can I get the four-digit fuel access codes to TruckSmart?
The four digit codes are located in the site details page for each location.
Can I check fuel prices from TruckSmart?
Yes! Fuel prices are displayed within the site details screens.
Can TruckSmart help me plan my route?
Yes! TruckSmart lets you search by radius of your current location, by state or by highway you plan to travel.
Can I search TruckSmart for a specific amenity at TravelCenters of America locations?
Yes. You can search by amenity (specialized fuel, designated pet area, work out facilities and more!) , service or restaurant (full-serve or quick serve) in TruckSmart.
Instant Showers on TruckSmart
Can I check shower availability from TruckSmart?
Yes. You can check availability and reserve a shower from TruckSmart, but you must be within 50 miles of the site you intend to shower at.
Can I pay for a shower with a credit card from TruckSmart?
Yes! TruckSmart accepts Visa, Master Card, Discover and American Express as payment for showers and reserved parking. Fleet payment cards are not accepted through TruckSmart at this time.
Can I use my UltraONE points to pay for showers?
Yes! UltraONE members can redeem points for showers and reserved parking. Note that kiosk certificates cannot be used as payment for reserved parking.
Can I pay for a shower with an UltraCredit?
Yes, UltraONE Gear 4 and MAX Gear members can redeem UltraCredits for showers.
How will I be notified of my shower purchase?
Shower purchases are confirmed by email and notification to your smart phone.
TA Truck Service on TruckSmart
Can I create a vehicle profile in TruckSmart for faster work order creation?
Yes! In the Settings page, vehicle information can be entered to speed up the Request In-Bay Service and Reserved Parking submissions.
How will I know my In-Bay Service Request was successful?
You will receive a pop-up on your phone, as well as an email. Both will include the specific work order number that TA Truck Service facility will use to reference your request.
Do I need to be an UltraONE member to create a truck service work order?
Yes, you need to be an active UltraONE member to create a work order request in TruckSmart. You can become an UltraONE member or login to your UltraONE account directly from TruckSmart.
How far in advance of my arrival can I create a truck services work order?
Truck services work orders can be created a minimum of 2 hour in advance and a maximum of 24 hours in advance of your arrival.
If my plans change, who can I contact to update my In-Bay Service Request?
Your conformation email will have contact information for service the location.
I submitted a truck services work order request. What’s next?
We make every attempt to repair vehicles in the order work orders were created. Submitting a work order via TruckSmart does not guarantee an appointment time. It will, however, decrease your wait time when you arrive because you will be driving rather than waiting at our site. When you arrive, if all work orders that were generated prior to your work order have been repaired, the next available technician will repair your vehicle.
My truck broke down. Can I get help through TruckSmart?
Yes. You can contact RoadSquad emergency breakdown service directly from the TruckSmart app.
Reserved Parking on TruckSmart
Can I reserve a parking space through TruckSmart?
Yes! Simply select Reserve-It! on the home page to get started.
Can I pay for reserved parking with a credit card from TruckSmart?
Yes, we accept Visa, Master Card, Discover, and American Express as payment for showers and reserved parking. Fleet payment cards are not accepted through TruckSmart at this time.
Can I use my UltraONE points to pay for Reserved Parking?
Yes! UltraONE members can redeem points for reserved parking and showers. Note that kiosk certificates cannot be used as payment for reserved parking.
Can I use an UltraCredit to pay for parking?
Yes! UltraONE Gear 4 and MAX Gear members can redeem UltraCredits for reserved parking.
Do I need to enter my payment information every time I make a transaction?
You do not have to enter payment information for every transaction. Payment information can be saved in the Settings screen and changed at any time.
Can I purchase a parking space for my wide load?
Yes. There is an option to select ‘wide load’ that will reserve two parking spaces.
When does a parking reservation start and end?
For single day reservations, you can check in to your Reserved Parking space any time after 4 p.m. Check out time is 3 p.m. the day of departure.
Do I have to arrive at the site by a certain time?
No. The parking space is yours from 4 p.m. until 3 p.m. the day of the departure. You are free to arrive at whatever time suits you.
How can I view an existing parking reservation in TruckSmart?
In the TruckSmart app, select View Reservations in the Reserve-It menu.
How will I be notified of my Reserved Parking purchase?
Reserved Parking purchases are confirmed by email and notification to your smart phone.
Why are you asking for the DOT # when making a reservation?
DOT # is used to verify that the correct truck is in the spot.
What do I do if my DOT number cannot be validated?
You will be prompted to call our Reserve-It call center to confirm your information manually.
Who should I contact if I have a question about Reserve-It!?
Contact Reserve-It! customer service by dialing 855-VIP-PARK (847-7275) Monday through Friday, 9 a.m. to 9 p.m. EST.
UltraONE Point Redemption on TruckSmart
What is UltraONE Point Redemption?
UltraONE Point Redemption is the method in which UltraONE members can redeemed earned rewards for their loyalty to TA, Petro Stopping Centers and TA Express locations.
Can I redeem UltraONE Points via the TruckSmart mobile app?
Yes, you can redeem UltraONE points via the TruckSmart mobile app.
Do I need to be signed in to TruckSmart to redeem?
Yes, you need to be signed in to TruckSmart to redeem rewards.
What is the minimum amount of UltraONE points I can redeem?
UltraONE members can redeem as little as $0.01 in point value and up to their total balances.
How will I know how many UltraONE points I have on my account?
When selecting Point Redemption in TruckSmart, you will be provided with the point value you have available. You will not be able to exceed the total amount displayed.
What can I use my UltraONE points to purchase?
UltraONE Points can be used to purchase items in the travel store, restaurant, shop, etc. All current restrictions apply. See UltraONE rules for details
Can I use UltraONE points to pay for tax on purchases?
Yes, UltraONE points can be used to pay for tax.
I’ve entered the point value I want to redeem. How long do I have to get to the cashier?
You have 10 minutes before your UltraONE points expire. Please, only submit the UltraONE point value to redeem when you are in line at the point of sale.
What if the UltraONE point value I’ve entered exceeds my total purchase amount?
UltraONE points will not be refunded. Please, only submit the UltraONE point value you plan to redeem when you are in line at the point of sale.
How can I view my transaction?
Your transaction is available to view in the TruckSmart app (Services > UltraONE > Balances), at the UltraONE kiosk or online at www.TA-Petro.com.
I purchased an item with UltraONE points but need to return it. Can I do so?
Items purchased with UltraONE points cannot be returned but can be exchanged. All current restrictions apply. See UltraONE rules for details.
Who can I contact if I am having issues with UltraONE point redemption?
The site GM or TA’s Customer Service team can assist you with any issues pertaining to UltraONE point redemption.
Can I redeem UltraONE points at Truck Service via TruckSmart?
Yes, UltraONE points being redeemed are now accepted at TA Truck.
PumpSmart on TruckSmart
What is PumpSmart?
PumpSmart is a feature in the TruckSmart mobile app that allows customers to initiate their diesel, DEF and Reefer fuel transactions remotely.
Do I need to sign-in to TruckSmart to use PumpSmart?
Yes, PumpSmart is available to signed in UltraONE members only.
Do I need to allow location services to be accessed when using PumpSmart?
Yes, location services need to be enabled in order to use PumpSmart.
Can I use a commercial fleet payment card to pay for fuel via PumpSmart?
Yes, select commercial fleet payment methods are accepted when using PumpSmart. These include TA’s Acess Billing Services, Comdata, Comdata Mastercard, EFS, FleetONE, MultiService, QuikQ, T-Check, TCH and US Bank Fleet.
How do I add a commercial fleet payment card to TruckSmart?
Commercial fleet payment cards can be entered in two ways: In Settings, select Fleet Payment Info. Fleet payment cards can also be added while in the PumpSmart flow. In either scenario, you will be prompted to enter your card number and to provide a nickname (nickname optional).
I don’t see my commercial fleet payment card on the above list of accepted payment methods. Will I be able to use it in the future?
Future enhancements will allow PumpSmart to accept American Express, CFN, Discover, Fuelman, Mastercard, Mastercard Fleet, Visa, Visa Fleet, Voyager and WEX.
What measures are being taken to ensure my commercial fleet payment card is secure once stored in TruckSmart?
TruckSmart is using best-in-class encryption methods to ensure that your commercial fleet payment card is safely and securely stored.
I answer prompts at the fuel pump to authorize my payment card. Can I enter those prompts when using PumpSmart?
On your first transaction, you will still need to enter the prompts in the pump. On all future transactions, the prompt questions will be available to view or edit in PumpSmart.
Can I use a personal credit or debit card when using PumpSmart?
No, personal credit or debit cards are not accepted when using PumpSmart.
Will I earn UltraONE points and UltraCredits when fueling with PumpSmart?
Yes, all eligible loyalty rewards, including UltraONE Points and UltraCredits will be issued when using PumpSmart.
I’m not at the site I plan to fuel at, but would like to start my PumpSmart fuel transaction. Can I do so without being there?
No, you need to be within 1 mile of the site you plan to fuel at in order for PumpSmart to become enabled.
My PumpSmart code has been generated but it is taking longer than expected to reach the fuel island. Can I request a new code?
Yes, the PumpSmart code is active for 30 minutes. If you need more time, you can request to get a new code by selecting “Refresh My Code” on the PumpSmart code screen.
I can no longer wait to fuel, but have already generated a PumpSmart code. Can I cancel the code?
Yes, you can cancel the PumpSmart code if you no longer need to use it to initiate the fuel pump.
How can I view my fuel transaction?
Your fuel transaction is available to view in the TruckSmart app (Services > UltraONE > Balances), at the UltraONE kiosk or online at www.TA-Petro.com.
Who can I contact if I am having issues with PumpSmart?
The site GM or TA’s Customer Service team can assist you with any issues pertaining to PumpSmart.