Two Assistant Profit Center Managers Save the Day
A damaged tire on your trailer can ruin your day, but not if you pull into TA Knoxville West, TN (site 269). As Jan Street, a motorist, tells it, she was pulling a trailer from Kingsport, TN, to Dickson, TN, when the tire went bad. Luckily, she was at the exit for our site and Assistant Profit Center Managers Marty Jackson and Doug Lanier were there to help.
Our tire shop didn’t have a tire that was the right size. As Jan tells it, “I was about to lose it emotionally, however these two gentlemen were so reassuring they would help.”
Jan says she had tears in her eyes and Marty and Doug were so compassionate. One was due to get off work but stayed to make sure she could get back on the road. They made several phone calls and found a tire at the Firestone Store in Lenoir City, TN (6 miles away). Jan says, “I parked the trailer, they took the tire off. I drove to Firestone to get the new tire mounted and then drove back to the travel center to have it placed back on my trailer. The professionalism, kindness and compassion to my ‘crisis’ was beyond any expectation. Mr. Jackson and Mr. Lanier went above and beyond to help me. I was back on the road within one hour. These individuals are an asset to your corporation and should be recognized for the exceptional customer service shown. Thank you, Mr. Marty Jackson and Mr. Doug Lanier. I am truly grateful.”