TravelCenters of America Once Again Dominates Driver Satisfaction Survey on Truck Stop Services for Tenth Consecutive Year TA and Petro Stopping Centers Voted ‘Best Truck Stop Experience’
TravelCenters of America LLC (TravelCenters), operator of TA® and Petro Stopping Centers®, today announced the results of the tenth annual “Voted Best” survey. The TA and Petro survey of professional truck drivers independently conducted during October, 2016 garnered professional driver feedback on truck stop services and amenities.
| Area | Category |
Driver Preferencefor TA and Petro vs.Next Closest TruckStop Brand |
||||||
| Overall | Best Truck Stop Experience | 5 to 1 | ||||||
| Most Comprehensive Driver Services
Most Trustworthy Brand |
5 to 1
3 to 1 |
|||||||
| Employees | Best Employees
Most Respectful to Drivers |
2 to 1
3 to 1 |
||||||
|
Best Employee Understanding of Truckers Friendliest Maintenance Write-up Staff |
3 to 1
3 to 1 |
|||||||
| Friendliest Restaurant Staff
Most Trusted to Perform Job Right: Maintenance Staff Best Customer Service |
5 to 1
6 to 1 3 to 1 |
|||||||
| Fuel | Quickest Fueling Time | 2 to 1 | ||||||
| Easiest to Maneuver Fueling Lanes
Best Winterized Fuel |
4 to 1
3 to 1 |
|||||||
| Parking Lots | Largest | 7 to 1 | ||||||
| Easiest to Maneuver | 6 to 1 |
| Area | Category |
Driver Preferencefor TA and Petro vs.Next Closest TruckStop Brand |
|||||||
| Showers & | Cleanest Showers | 2 to 1 | |||||||
| Restrooms | Best Shower Amenities | 3 to 1 | |||||||
| Cleanest Restrooms | 2 to 1 | ||||||||
| Restaurants | Best Overall Experience | 5 to 1 | |||||||
| Best Overall Food | 6 to 1 | ||||||||
| Healthiest Menus | 5 to 1 | ||||||||
| Best Coffee | 2 to 1 | ||||||||
| Best Breakfast | 4 to 1 | ||||||||
| Best Buffets | 11 to 1 | ||||||||
| Stores | Best Travel Stores | 4 to 1 | |||||||
| Best Trucker Merchandise | 4 to 1 | ||||||||
| Best Electronic Merchandise | 3 to 1 | ||||||||
| Truck Repair & | Best Overall Maintenance Shops | 4 to 1 | |||||||
| Maintenance | Most Complete Services
Most Competent Technicians |
7 to 1
5 to 1 |
|||||||
| Best Roadside Assistance | 4 to 1 | ||||||||
| Best Warranty | 8 to 1 | ||||||||
| Widest Selection of Parts Inventory | 9 to 1 | ||||||||
|
Most Skilled and Best Equipped for New Truck Technologies |
6 to 1 | ||||||||
| Driver Comforts | Best Fitness Facilities | 8 to 1 | |||||||
| Best Laundry Facilities | 4 to 1 | ||||||||
| Best Driver Lounges/Movie Rooms | 3 to 1 | ||||||||
| Community Outreach | Best in Giving Back to Trucking | 3 to 1 | |||||||
"We look forward to conducting this survey every year because it provides us with measurable feedback from professional drivers on how we are doing in all facets of our business," said Tom O'Brien, President and CEO of TravelCenters. "Our goal as a business is focused purely on fulfilling customer needs and ensuring that their visit is positive and satisfying. Like last year, the 2016 survey results show a clear and growing preference by drivers for our services and amenities,” he added.
About TravelCenters of America LLC
TravelCenters of America LLC (TravelCenters), headquartered in Westlake, Ohio, conducts business in 43 states and Canada, principally under the TA® and Petro Stopping Centers® travel center brands and the Minit Mart® convenience store brand. For more information on TravelCenters, TA, and Petro Stopping Centers, please visit www.ta-petro.com. For more information on Minit Mart, please visit www.minitmart.com.
Contacts
TravelCenters of AmericaTom Liutkus, 440-808-7364tliutkus@ta-petro.com
