Westlake,
30
October
2017
|
07:46 PM
Europe/Amsterdam

TravelCenters of America Has Done It Again!

Dominates Driver Satisfaction Survey Eleventh Year In A Row

TravelCenters of America LLC (TravelCenters), operator of TA® and Petro Stopping Centers®, today announced the results of the eleventh annual “Voted Best” survey. The TA and Petro survey of professional truck drivers independently conducted during September, 2017 garnered professional driver feedback on truck stop services and amenities.

Area

Category

Driver Preference for TA and Petro vs. Next Closest Truck Stop Brand

Overall

Best Truck Stop Experience

6 to 1

 

Most Comprehensive Driver Services

Most Trustworthy Brand 

7 to 1

3 to 1

Employees

Best Employees

Most Respectful to Drivers

2 to 1

2 to 1

 

Best Employee Understanding of Truckers

Friendliest Maintenance and Repair Write-up Staff

3 to 1

3 to 1

 

Friendliest Restaurant Staff

Maintenance and Repair Staff Most Trusted to Perform Job Right

Best Customer Service Process

7 to 1

6 to 1

2 to 1

Fuel

Quickest Fueling Time

2 to 1

 

Easiest to Maneuver Fueling Lane

3 to 1

Parking Lots

Largest

8 to 1

 

Easiest to Maneuver

7 to 1

Showers &

Cleanest Showers

2 to 1

Restrooms

Best Shower Amenities

3 to 1

 

Cleanest Restrooms

Best Shower Ventilation

Shortest Shower Wait Time

2 to 1

2 to 1

3 to 1

Restaurants

Best Overall Experience

8 to 1

 

Best Overall Food

7 to 1

 

Healthiest Menus

5 to 1

 

Best Coffee

2 to 1

 

Best Breakfast

6 to 1

 

Best Buffets

12 to 1

Stores

Best Travel Stores

3 to 1

 

Best Trucker Merchandise

Best Electronic Merchandise

4 to 1

2 to 1

Truck Repair &

Best Overall Maintenance Shops

4 to 1

Maintenance

Most Complete Services

Most Competent Technicians

8 to 1

5 to 1

 

Best Roadside Assistance

4 to 1

 

Best Warranty

Widest Selection and Inventory of Parts

Most Skilled and Best Equipped for New Truck Technologies

Best DPF Maintenance and Cleaning

Best Tire Assortment 

8 to 1

12 to 1

7 to 1

6 to 1

2 to 1

Driver Comforts

Best Fitness Facilities

9 to 1

 

Best Laundry Facilities

4 to 1

 

Best Driver Lounges/Movie Rooms

5 to 1

Community Outreach

Best in Giving Back to Trucking

3 to 1

"Conducting this survey every year is a great tool we have to measure our standing against our competition," said Tom O'Brien, President and CEO of TravelCenters. "Customer service matters more than ever and our goal as a business has been, and always will be, a material focus on the customer experience and ensuring that their visit is positive and satisfying. Based on these results it’s clear we’ve hit that mark and will continue to meet our customers’ needs for many years to come,” he added.

Boilerplate

About TravelCenters of America LLCTravelCenters of America LLC (TravelCenters), headquartered in Westlake, Ohio, conducts business in 43 states and Canada, principally under the TA® and Petro Stopping Centers® travel center brands and the Minit Mart® convenience store brand. For more information on TravelCenters, TA, and Petro Stopping Centers, please visit www.ta-petro.com. For more information on Minit Mart, please visit www.minitmart.com.