06
December
2018
|
05:00 PM
Europe/Amsterdam

TravelCenters of America Dominates Driver Satisfaction Survey 12th Year in a Row

Results Illustrate Professional Drivers Prefer TA and Petro Stopping Centers

WESTLAKE, Ohio, December 6, 2018 – TravelCenters of America LLC (TravelCenters), operator of TA®, TA Express and Petro Stopping Centers® travel center brands, today announced the results of the 12th annual “Voted Best” survey. The survey was commissioned by TravelCenters and conducted by an independent agency in October, 2018 to garner professional driver feedback on truck stop services and amenities.

Area

Category

Driver Preference for TA and Petro vs. Next Closest Truck Stop Brand

Overall

Best Truck Stop Experience

6 to 1

 

Most Comprehensive Driver Services

Most Trustworthy Brand

7 to 1

2 to 1

Employees

Best Employees

Most Respectful to Drivers

2 to 1

2 to 1

 

Best Employee Understanding of Drivers

Friendliest Maintenance & Repair Write-up Staff

3 to 1

3 to 1

 

Friendliest Restaurant Staff

Maintenance & Repair Staff Most Trusted to Perform Job Right

Best Customer Service Process

6 to 1

6 to 1

2 to 1

Fuel

Quickest Fueling Time

2 to 1

 

Easiest to Maneuver Fueling Lane

3 to 1

Parking Lots

Largest

6 to 1

 

Easiest to Maneuver

5 to 1

Showers & Restrooms

Cleanest Showers

2 to 1

 

Best Shower Amenities

3 to 1

 

Best Shower Ventilation

Shortest Shower Wait Time

2 to 1

3 to 1

Restaurants

Best Overall Experience

6 to 1

 

Best Overall Food

6 to 1

 

Healthiest Menus

5 to 1

 

Best Coffee

2 to 1

 

Best Breakfast

5 to 1

 

Best Buffets

13 to 1

Stores

Best Travel Stores

3 to 1

 

Best Trucker Merchandise

Best Electronic Merchandise

4 to 1

2 to 1

Truck Repair & Maintenance

Best Overall Maintenance Shops

5 to 1

 

Most Complete Services

Most Competent Technicians

Most ASE Certified Technicians

7 to 1

5 to 1

8 to 1

 

Best Roadside Assistance

4 to 1

 

Best Warranty

Widest Selection & Inventory of Parts

Most Skilled & Best Equipped for New Truck Technologies

Best DPF Maintenance and Cleaning

Best Tire Assortment 

6 to 1

7 to 1

6 to 1

6 to 1

2 to 1

Driver Comforts

Best Fitness Facilities

11 to 1

 

Best Laundry Facilities

4 to 1

 

Best Driver Lounges/Movie Rooms

5 to 1

Community Outreach

Best in Giving Back to Trucking

3 to 1

"We take the results of the Voted Best survey very much to heart as it’s one of our most important customer feedback tools,” said Barry Richards, President and COO of TravelCenters. “This survey gives our customers the opportunity to rate us against our competition in a wide range of service offerings. We are proud to say we’ve ranked very high and dominated the survey results. I’d like to publicly acknowledge our employees for continuing to give all of our travel center guests the best experience possible on the highway,” he added.

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About TravelCenters of America LLCTravelCenters of America LLC (TravelCenters), headquartered in Westlake, Ohio, conducts business in 43 states and Canada, principally under the TA®, Petro Stopping Centers® and TA Express® brands. For more information on TA and Petro, please visit www.ta-petro.com.