TravelCenters of America Dominates Driver Satisfaction Survey 12th Year in a Row
Results Illustrate Professional Drivers Prefer TA and Petro Stopping Centers
WESTLAKE, Ohio, December 6, 2018 – TravelCenters of America LLC (TravelCenters), operator of TA®, TA Express and Petro Stopping Centers® travel center brands, today announced the results of the 12th annual “Voted Best” survey. The survey was commissioned by TravelCenters and conducted by an independent agency in October, 2018 to garner professional driver feedback on truck stop services and amenities.
|
Area |
Category |
Driver Preference for TA and Petro vs. Next Closest Truck Stop Brand |
|---|---|---|
|
Overall |
Best Truck Stop Experience |
6 to 1 |
|
|
Most Comprehensive Driver Services Most Trustworthy Brand |
7 to 1 2 to 1 |
|
Employees |
Best Employees Most Respectful to Drivers |
2 to 1 2 to 1 |
|
|
Best Employee Understanding of Drivers Friendliest Maintenance & Repair Write-up Staff |
3 to 1 3 to 1 |
|
|
Friendliest Restaurant Staff Maintenance & Repair Staff Most Trusted to Perform Job Right Best Customer Service Process |
6 to 1 6 to 1 2 to 1 |
|
Fuel |
Quickest Fueling Time |
2 to 1 |
|
|
Easiest to Maneuver Fueling Lane |
3 to 1 |
|
Parking Lots |
Largest |
6 to 1 |
|
|
Easiest to Maneuver |
5 to 1 |
|
Showers & Restrooms |
Cleanest Showers |
2 to 1 |
|
|
Best Shower Amenities |
3 to 1 |
|
|
Best Shower Ventilation Shortest Shower Wait Time |
2 to 1 3 to 1 |
|
Restaurants |
Best Overall Experience |
6 to 1 |
|
|
Best Overall Food |
6 to 1 |
|
|
Healthiest Menus |
5 to 1 |
|
|
Best Coffee |
2 to 1 |
|
|
Best Breakfast |
5 to 1 |
|
|
Best Buffets |
13 to 1 |
|
Stores |
Best Travel Stores |
3 to 1 |
|
|
Best Trucker Merchandise Best Electronic Merchandise |
4 to 1 2 to 1 |
|
Truck Repair & Maintenance |
Best Overall Maintenance Shops |
5 to 1 |
|
|
Most Complete Services Most Competent Technicians Most ASE Certified Technicians |
7 to 1 5 to 1 8 to 1 |
|
|
Best Roadside Assistance |
4 to 1 |
|
|
Best Warranty Widest Selection & Inventory of Parts Most Skilled & Best Equipped for New Truck Technologies Best DPF Maintenance and Cleaning Best Tire Assortment |
6 to 1 7 to 1 6 to 1 6 to 1 2 to 1 |
|
Driver Comforts |
Best Fitness Facilities |
11 to 1 |
|
|
Best Laundry Facilities |
4 to 1 |
|
|
Best Driver Lounges/Movie Rooms |
5 to 1 |
|
Community Outreach |
Best in Giving Back to Trucking |
3 to 1 |
"We take the results of the Voted Best survey very much to heart as it’s one of our most important customer feedback tools,” said Barry Richards, President and COO of TravelCenters. “This survey gives our customers the opportunity to rate us against our competition in a wide range of service offerings. We are proud to say we’ve ranked very high and dominated the survey results. I’d like to publicly acknowledge our employees for continuing to give all of our travel center guests the best experience possible on the highway,” he added.
TravelCenters of America LLC (TravelCenters), headquartered in Westlake, Ohio, conducts business in 43 states and in Canada, principally under the TA® and Petro Stopping Centers® and TA Express® travel center brands. For more information on TA, TA Express, and Petro, please visit www.ta-petro.com.
