TA Truck Service RoadSquad Announces New TA Truck Service National Call Center Facility

TravelCenters of America LLC (TravelCenters) operator of the TA® and Petro Stopping Centers® travel center brands, announces that the TA Truck Service National Call Center has moved into a new, state of the art facility under the leadership of TravelCenters Vice President, Sandra Sanford.

The RoadSquad and customer service teams recently moved into a 32,000 square foot call center in Westlake, Ohio equipped with larger work places, an expansive training room and the latest in call center technology, which will enable the RoadSquad team to expand their customer base and provide breakdown and call center services for additional fleets across the country.

“Our new space gives us the tools we need for expanding TA Truck Service’s RoadSquad emergency breakdown service, and we are already seeing improvements in speed of service and the new customer on-boarding process,” said Tom O’Brien, President and CEO of TravelCenters. “Trucking companies often find that outsourcing the breakdown response process to RoadSquad, from breakdown call to back-on-the-road, provides not only more up-time for their vehicles, but also frees them to focus more on their core business. The new space and additional resources allow our team, led by14 year TA veteran Sandra Sanford to better serve our professional drivers and to get them back on the road quickly and safely. Whether the call is for a simple out-of-fuel, a tire, or more complex issues, our highly-trained technicians provide more services than most alternatives.”

TA Truck Service centers are consistently Voted Best in annual independent driver surveys* for Best Overall Maintenance Shops, Most Competent Technicians, Best PM and Lubrication Services and Best Roadside Assistance.

*Results based on TA and Petro independent surveys of Overdrive magazine readers.