Porter Receives Daymaker Pin by Demonstrating all 5 TA Values
As a porter for TA, Andrew Hanlon made someone's day by doing what comes naturally. He displayed all five TA values in one fell swoop. Debbie Shelton, VP Retail Operations Support, was so impressed by Andrew's actions she felt compelled to share her experience in this letter. She writes:
"I have spent the week at the Petro in Phoenix, OR, assisting with reflowing the store. On the third day, I met Andrew Hanlon, and was pleasantly surprised.
He made a point to say hello to all team members that were on duty (welcoming). He later came back and told me he was caught up on showers and asked if I would like some help with anything (team player and openness). This was so refreshing to have a team member, unprompted, offer to assist!
Andrew then made a point to tell me that he had to catch up on showers so the drivers wouldn’t have to wait (empathetic), and that he would return to assist (integrity).
Andrew is a great example of living TA's Mission Vision and Values on a daily basis by taking care of our guests and co-team members!"
At TA, we have a program that encourages team members to call out their colleagues for extraordinary service to our guests or fellow teammates by giving them a Daymaker pin. That pin is affixed to a Thank you card. Congratulations to Andrew for making Debbie's day!
Pictured here on left: Store Specialist, Craig Albert, presents Andrew with a Daymaker pin.