Porter of 29 years Recognized by Guest for Exceptional Service
We know what incredible team members we have who work so hard to ensure our guests receive an exceptional experience. But it's especially nice when a guest goes out of their way to tell us! That's what Virginia Reynolds-Hansen (pictured left) did after she visited our Petro site in Florence, SC. She was so pleased by the service she received, she felt compelled to write a letter and pose for a picture with the woman responsible.
It was no surprise to us that Lead Porter Georgia Johnson was the team member receiving the accolades. Georgia has been with us for 29 years. She is a Lead Porter at the Florence site and comes to work every day with a positive attitude. She takes pride in her work, and it shows.
For Georgia, it's especially important that the restrooms are clean, well-stocked and offer an inviting atmosphere for folks who spend so much time on the road. Virginia took notice of the welcoming environment and wrote this: “Upon entering the walkway you see a friendly sign on the wall, and once you enter the ladies room it smelled fresh and clean. I did not have to inspect the stalls for toilet paper. I did not have to jump from sink to sink to find soap. I did not have to shake my hands dry. Why? Because everything was already in order. The seats and the toilets were cleaned outside and inside. The counters were free of water and paper towels.”
Virginia noted the environment was so pleasant and comfortable, she wished she could stay longer. “This might sound a little odd, but to experience a ladies’ room that was clean and fresh upon entering, you just do not see anywhere anymore," she wrote. After her visit to the ladies' room, Virginia shared her pleasant experience with the store cashier who immediately called Georgia over to introduce her.
“Upon meeting Ms. Georgia, I expressed how THANKFUL I was for her and how I appreciated what she does, because I do not think anyone has told her outside of her co-workers," she wrote. "We need more Ms. Georgias in the world who obviously take pride in what they do." For Georgia, it's all in a day's work. “I love my job and the people who come in here,” she says. “I’ve met so many friends. I love to smile and communicate with people, and I try to brighten their day.”
We are grateful to Georgia Johnson for her many years of exceptional service, and to our guest Virginia Reynolds-Hansen for reminding us of how awesome Georgia is.