This section of the TravelCenters of America web site is provided for the benefit of suppliers who have a product or service to present to TA and Petro Stopping Centers and also for current suppliers who will be shipping their product into the TA and Petro Open Road Distributing (ORD) distribution centers.
TravelCenters of America distributes resale and non-resale items, including food, to its facilities in the following ways:
- Through its Open Road Distributing (ORD) distribution centers located in Nashville, Tennessee and Phoenix, Arizona.
- Direct shipment from supplier or distributor via UPS, RPS, common carrier or other package delivery service
- Via distributor’s delivery network.
If your resale or non-resale items are selected for use in TA and Petro facilities, one of our project managers or procurement managers will work with your shipping manager to determine the most effective and efficient method to deliver to TA and Petro locations.
Becoming a Supplier
How to become a supplier to TravelCenters of America
Thank you for your interest in becoming a supplier to TravelCenters of America, the nation's largest full service travel center network. Due to the large number of requests that we receive, we have established a system to help make the process easier and more efficient for all parties involved.
Suppliers who wish to initiate a business relationship with TA/Petro must complete each of the steps below. Unsolicited, non-conforming samples or proposals may not be reviewed or returned.
||Read these instructions carefully. If you are presenting a product for resale, then read all of the Supplier Guidelines.
||Visit one or more TA and Petro Stopping Centers locations and compare your product or service to our existing products and services.
||Complete the appropriate Supplier Questionnaire: Questionnaire for suppliers of re-sale items, Questionnaire for suppliers of non-resale items or services or Questionnaire for restaurant products or services. Do not leave blanks. If a question or direction is not applicable to you, state such and explain the reason. Submit originals to TravelCenters of America with your proposal.
||The stability of your company and your ability to provide a continuous supply of the products and services that TA/Petro needs to operate are vital concerns to us and an integral part of our supplier assessment process. Therefore, we ask that you submit with your proposal copies of your balance sheet, income statement and statement of cash flows for the past two fiscal years. These will be kept confidential.
||Submit a completed W-9 Form. (You can download a W-9 form at the IRS web site).
||Submit a copy of your liability insurance certificate.
||Gather all information about your products or services including catalogs, price lists, etc.. For product suppliers (for resale), TravelCenters of America requires that products have a UPC label for scanning. Include in your submittal a copy of your UCC (Uniform Code Council) membership. Submit a copy of each of your published price lists, being certain to include your lowest published price list.
||Select samples to submit (if applicable). DO NOT submit one of a kind samples or prototypes. Your sample becomes property of TravelCenters of America once submitted and will not be returned. DO NOT send refrigerated food samples. If you have food samples that require preparation or refrigeration, note this on the Questionnaire and you will be contacted by TravelCenters of America regarding providing prepared or refrigerated samples for evaluation.
||Make copies of all information prior to submittal to TravelCenters of America.
||Submit originals (except where noted above) of all documents and samples to:
TravelCenters of America
24601 Center Ridge Road, Suite 200
Westlake, Ohio 44145-5639
After we receive your completed proposal packet, we will respond to your proposal within 90 days. Incomplete proposal packets will be discarded or, at TravelCenters of America's discretion, returned at supplier's expense. All materials submitted, including samples, become property of TravelCenters of America.
TravelCenters of America has two distribution facilities. Open Road Distributing (ORD) East is located outside Nashville in LaVergne, Tennessee, and Open Road Distributing (ORD) West is located in Phoenix, Arizona.
Suppliers of perishable products will have alternative distribution methods designated by TravelCenters of America that may have requirements that differ from these Supplier Guidelines. However, please follow these guidelines as they apply to your product and or service. Address your questions about TravelCenters of America's ORD East and West distribution centers by calling the Receiving Supervisor at each location:
- ORD East: (615) 213-8213
- ORD West: (480) 636-3948
Why have Supplier Guidelines?
TravelCenters of America has Supplier Guidelines to ensure that:
- -All suppliers are treated fairly
- -Total supply-chain cost is optimized
- -The consumer, our customer and ultimately yours, can receive high quality products when and where they are required
- -There is a pervasive commitment to continuous improvement as measured against cost, quality, service levels and delivery performance of our suppliers
Hours of Receiving
- ORD East: 6 a.m. - 1:30 p.m. CT
- ORD West: 6 a.m. - 2 p.m. MT
Effective 3/22/17 TA Operating LLC DBAOpen Road Distributing has implemented new Inbound Routing instructions for all Inbound Collect shipments. In conjunction with this change (unless the shipment is a "drop ship" to our end customer), we will no longer accept separate freight charges on invoices for purchased products (Pre-Pay and Add).
To support this new program we are utilizing the services of a third party logistics firm, Simplified Logistics, LLC. Simplified has created a dynamic routing system that will provide instructions for the routing of all inbound freight.
To find our preferred carrier and to ensure that TA Operating LLC DBA Open Road Distributing takes advantage of our lower discounted rates, you must go to the Simplified's web site at www.simplifiedlogistics.com and select the Login tab. The User ID and Password for all suppliers is as follows:
Click on "Routing" and enter the origin zip code, the destination zip code, and weight. The routed carrier will be listed. Please contact the carrier on the list for pickup.
For shipments over 8 skid spaces or 15,000 lbs, Truck Load routing may apply. You must call Kim Milliken @ 615-793-4335 or email Kim.Milliken@RegalBeloit.com for the correct inbound carrier on these larger shipments.
In addition to the new carrier assignments, the correct bill to information should be printed on your Bill of Lading.
TA Operating LLC DBAOpen Road Distributing
c/o Simplified Logistics, LLC.
P.O. Box 40088
Bay Village, OH 44140-0088
We are excited about the program and look forward to your support. If you have any additional questions, feel free to contact Mary McPherson at 480-636-3940.
Supplier report card and charge backs
Meeting the targets described below results in a more efficient operation for TravelCenters of America, which directly relates to the value that you bring as a supplier. Therefore, to the extent that these metrics are under your control, you are asked to meet the targets or agree to the resultant action by TravelCenters of America.
Description / Measurement
Meets requested arrival date
Meets dock time window +/- 30 minutes
All receipts against a release within 2 weeks of original request date
|All orders not received complete in 3 weeks past requested date can be closed and refused
|Carrier compliance (where we pay the freight)
||Carrier chosen is from the most recent TravelCenters of America carrier routing guide or by calling the appropriate number with the required notice
||Excess freight will be charged back + $100 handling fee
||Number of shipments in which a freight claim is needed/total Supplier shipments
||Supplier will handle all claims in any calendar year
||All Master Shipping Cartons, Inner Shipping Cartons, and individual must have different bar codes on them.
||A charge back of $100 for each shipment that does not comply, plus 25 cents per label will be charged back to cover labor cost.
For all products shipped into ORD East in LaVergne, Tennessee, send all invoices to:
TravelCenters of America ORD East
329 Mason Rd.
LaVergne, TN 37086-3513
For all products shipped into ORD West in Phoenix, Arizona, send all invoices to:
TravelCenters of America ORD West
4302 W. Buckeye Rd., Ste. 115
Phoenix, AZ 85043
To promote prompt payment be sure to comply with the following guidelines:
- One invoice per PO with the exception of special pricing or terms
- Make certain that the address is correct on the invoice.
- Communicate all PO discrepancies BEFORE shipment of goods:
- Cost Terms
- Case pack
- Ship-from location
- Include all of the following data on the invoice:
- Supplier name and address
- Supplier remittance address
- PO number
- Target ship-to location
- Supplier account or order number
- Item number manufacturer's and/or TravelCenters of America's PLU (SKU) number
- Case pack (by item)
- Total carton count
- Total each (by item)
- Freight terms/allowances
Be certain to comply with shipping instructions, FedEx Ground and bar code regulations to avoid charge backs or delays in payment.
Floor Loaded Freight Deliveries to ORD East or West
Effective July 1, 2011
All over-seas “containers” or “floor loaded” trailers must call for a delivery appointment at least 48 hour prior to their desired delivery date. Call ORD East or West at the numbers below:
- ORD East: (615) 213-8213
- ORD West: (480) 636-3948
The following is a schedule of late fees that will be assessed should the delivery not be received on schedule:
Late arrival to ORD East or West
- 30 minutes “grace period” - no fee charged
- 31 to 60 minutes late - $100 fee
- Each additional hour - $100 per hour
- Appointment cancelled prior to 1:30 p.m. the day before the scheduled delivery will not be charged a fee
- Appointments cancelled after 1:30 p.m. the day before the scheduled delivery will be charged a $300 fee.
- All fees are the responsibility of the supplying vendor.
- All fees will be deducted from the invoice.
You may download these questionnaires using Adobe Portable Document Format using Adobe Acrobat Reader.
Please select the questionnaire that applies to your product or service:
Non-resale Product or Service