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Drivers Have Spoken! TravelCenters of America Once Again Dominates Driver Satisfaction Survey on Truck Stop Services

11/17/2015

TA and Petro Stopping Centers Voted ‘Best Truck Stop Experience'

WESTLAKE, Ohio--(BUSINESS WIRE)-- TravelCenters of America LLC (TravelCenters), operator of TA® and Petro Stopping Centers® branded travel centers, today announced the results of the ninth annual "Voted Best" survey. The TA survey independently conducted during October, 2015, by Overdrive Magazine, garnered professional driver feedback on truck stop services and amenities.

Area       Category      

Driver Preference
for TA and Petro vs.
Next Closest Truck
Stop Brand

Overall       Best Truck Stop Experience       5 to 1
        Most Comprehensive Driver Services

Most Trustworthy Brand

      8 to 1

3 to 1

Employees Best Employees

Most Respectful to Drivers

2 to 1

3 to 1

Best Employee Understanding of Truckers

Friendliest Maintenance Write-up Staff

3 to 1

4 to 1

        Friendliest Restaurant Staff

Most Trusted to Perform Job Right Maintenance Staff

Best Customer Service Process

      5 to 1

7 to 1

3 to 1

Fuel Quickest Fueling Time 2 to 1
        Easiest to Maneuver Fueling Lanes

Best Winterized Fuel

      4 to 1

3 to 1

Parking Lots Largest 6 to 1
        Easiest to Maneuver       5 to 1

TRAVELCENTERS OF AMERICA DOMINATES DRIVER SURVEY -2

Area Category      

Driver Preference
for TA and Petro vs.
Next Closest Truck
Stop Brand

Showers &       Cleanest Showers       3 to 1
Restrooms Best Shower Amenities 4 to 1
        Cleanest Restrooms       2 to 1
Restaurants Best Overall Experience 6 to 1
Best Overall Food 7 to 1
Healthiest Menus 6 to 1
Best Coffee 2 to 1
Best Breakfast 4 to 1
        Best Buffets       9 to 1
Stores Best Travel Stores 3 to 1
        Best Trucker Merchandise

Best Electronic Merchandise

      5 to 1

3 to 1

Truck Repair & Best Overall Maintenance Shops 4 to 1
Maintenance Most Complete Services

Most Competent Technicians

7 to 1

5 to 1

Best Roadside Assistance 4 to 1
        Best Warranty

Best Lubrication/PM

      11 to 1

2 to 1

Driver Comforts Best Smart Phone Application 2 to 1
Best Fitness Facilities 8 to 1
Best Laundry Facilities 4 to 1
        Best Driver Lounges/Movie Rooms       4 to 1
Community Best in Giving Back to Trucking 3 to 1
Outreach                

"Our goal as a business is tied to understanding and fulfilling customer needs and one of the best tools we have to measure our standing against our competition is this annual survey," said Tom O'Brien, President and CEO of TravelCenters. "Once again drivers have shown their preference for all of the amenities we offer at our full-service facilities. Those services, coupled with the friendliness and competence shown by all of our employees, add up to our goal of showing professional drivers the respect they deserve and ensure their visit will be a positive one," he added.

About TravelCenters of America LLC
TravelCenters of America LLC (TravelCenters), headquartered in Westlake, Ohio, conducts business in 43 states and Canada , principally under the TA® and Petro Stopping Centers® travel center brands and the Minit Mart convenience store brand. For more information on TravelCenters, TA, and Petro Stopping Centers, please visit www.ta-petro.com. For more information on Minit Mart, please visit www.minitmart.com.

TravelCenters of America
Tom Liutkus, 440-808-7364
tliutkus@ta-petro.com

Source: TravelCenters - General

News Provided by Acquire Media

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